Frequantly Asked Questions

If you get a message stating that your STB is blocked, it means that your subscription plan has expired. Please renew your subscription by re-ordering with us.

Yes! If you are using multiple devices like smartphones, tablets, PCs, laptops, HDTVs and using it with a single Wifi connection, the data consumption significantly increases. Be aware of the devices connecting to your Wifi and turn off the Wifi on the device when not in use as most apps and a lot of websites keep consuming data, even when you are not using them.

Mostly such problems happen due to unstable internet connection at user end. Instead of using WiFi, we recommend you to use Ethernet cable for streaming. If you are still having lag, restart your device. While you can check whether your device's RAM and ROM is handling the streaming. The problem from our server end is quite rare and even if such things happen, we provide you the assurity to quickly repair the connections. You can also contact us and generate tickets regarding your issues so that we can fix them in no time.

Yes you can remove all xxx content from your Line just create a Ticket with the Title "adult removal" and include your m3u line or mac adress.

For a detailed guide please visit here